--- title: The impact of disengaged employees description: This blog goes through four impacts that disengaged employees can have on your business and why employee engagement is so important for avoiding this. image: https://www.drpgroup.com/hubfs/RS10161_DSCF6331-1.jpg --- [![DRPG logo](https://www.drpgroup.com/hubfs/Marketing%20(2025)/DRPG%2045th%20Anniversary/DRPG%2045th%20White%20-%20No%20Text.png) ](https://www.drpgroup.com/?hsLang=en) Press Enter or Space to expand, Escape to close - Our Brands - [DRPG Design](https://www.drpgroup.com/drpgdesign) - [DRPG Film](https://www.drpgroup.com/drpgfilm) - [DRPG Experience](https://www.drpgroup.com/drpgexperiential) - [DRPG Digital](https://www.drpgroup.com/drpgdigital) - [TSEC](https://wearetsec.com/) - [OWB](https://www.owb.uk.com/) - [Penguins](https://www.penguins.co.uk/) - [A-Vision](https://www.a-visionuk.com/) - [Firehouse](https://www.firehouse.co.uk/) - [Liquona](https://liquona.com/) - [RP Next](https://www.rpnext.de/) - [Our Work](https://www.drpgroup.com/en/our-work) - About Us - [About Us](https://www.drpgroup.com/en/about-us) - [Community and Sustainability](https://www.drpgroup.com/en/about-us/community-sustainability-b-corp) - [Meet the Leadership Team](https://www.drpgroup.com/en/about-us/meet-the-leadership-team) - [Innovation](https://www.drpgroup.com/en/innovation) - [News/Blogs](https://www.drpgroup.com/en/news-blog) - [Contact](https://www.drpgroup.com/en/contact) ### EN - Our Brands - [DRPG Design](https://www.drpgroup.com/drpgdesign) - [DRPG Film](https://www.drpgroup.com/drpgfilm) - [DRPG Experience](https://www.drpgroup.com/drpgexperiential) - [DRPG Digital](https://www.drpgroup.com/drpgdigital) - [TSEC](https://wearetsec.com/) - [OWB](https://www.owb.uk.com/) - [Penguins](https://www.penguins.co.uk/) - [A-Vision](https://www.a-visionuk.com/) - [Firehouse](https://www.firehouse.co.uk/) - [Liquona](https://liquona.com/) - [RP Next](https://www.rpnext.de/) - [Our Work](https://www.drpgroup.com/en/our-work) - About Us - [About Us](https://www.drpgroup.com/en/about-us) - [Community and Sustainability](https://www.drpgroup.com/en/about-us/community-sustainability-b-corp) - [Meet the Leadership Team](https://www.drpgroup.com/en/about-us/meet-the-leadership-team) - [Innovation](https://www.drpgroup.com/en/innovation) - [News/Blogs](https://www.drpgroup.com/en/news-blog) - [Contact](https://www.drpgroup.com/en/contact) Let's talk [![DRPG LinkedIn icon](https://www.drpgroup.com/hubfs/Icons/LinkedIn-circle.png) ](https://www.linkedin.com/company/drpgroup) [![DRPG Instagram icon](https://www.drpgroup.com/hubfs/Icons/Instagram-circle.png) ](https://www.instagram.com/drpgteam) [![DRPG email icon](https://www.drpgroup.com/hubfs/Icons/Contact-circle.png) ](https://www.drpgroup.com/en/contact?hsLang=en) Let's talk [![DRPG LinkedIn icon](https://www.drpgroup.com/hubfs/Icons/LinkedIn-circle.png) ](https://www.linkedin.com/company/drpgroup) [![DRPG Instagram icon](https://www.drpgroup.com/hubfs/Icons/Instagram-circle.png) ](https://www.instagram.com/drpgteam) [![DRPG email icon](https://www.drpgroup.com/hubfs/Icons/Contact-circle.png) ](https://www.drpgroup.com/en/contact?hsLang=en) ![Back to top arrow icon](https://www.drpgroup.com/hubfs/dark-arrow.png) ![](https://www.drpgroup.com/hubfs/RS10161_DSCF6331-1.jpg) [![](https://23264179.fs1.hubspotusercontent-na1.net/hubfs/23264179/link_arrow.png) Back ](https://www.drpgroup.com/en/news-blog?hsLang=en) # The impact of disengaged employees ![](https://www.drpgroup.com/hubfs/DRPG/katie_perez.jpg) Written by Katie Perez 15 January 2021 Employee Engagement Disengaged employees are thought to cost the UK  [£52-70 billion](https://www.cbfinancial.co.uk/just-how-much-are-disengaged-employees-costing-your-business/) per year in lost productivity, with  [70% of the UK workforce](https://www.weforum.org/agenda/2016/11/70-of-employees-say-they-are-disengaged-at-work-heres-how-to-motivate-them/)  claiming to feel disengaged maybe it is time to implement or re-evaluate your employee engagement strategy.  Before you go about this it is important to have an understanding of the true costs of disengagement amongst your employees. Below are the four biggest impacts caused by the lack of engagement:  **Customer experience** The impact of a disengaged employee on the customer’s experience is huge. It affects whether a customer wants to do business with the organisation, it  creates a bad reputation and bad feedback. For example, if, a checkout worker at Sainsbury's is unhelpful, blunt and generally disengaged with their job, this will impact negatively on customer experience. The customer will not want to give business to that supermarket again. One person could potentially reflect badly on an entire company.  **Productivity** Disengaged employees make [ 100 times more errors](https://www.hrzone.com/community-voice/blogs/robcatalano/five-ways-disengagement-threatens-your-business)  than their engaged colleagues – this is a lot of productivity lost. Furthermore, disengaged employees generally spend less time working; they chat, take more breaks, procrastinate, surf the internet etc. Another aspect of productivity that is affected by disengagement, is the amount of sick days taken by employees. Each of these are elements that contribute towards poor productivity, as a result of employee disengagement.  **Employee retention** Disengaged employees are likely to want to find a job that engages them. This has a direct effect on  [employee retention](https://www.penguins.co.uk/incentive-travel-blog/7-top-tips-for-retaining-employees?hsLang=en). When a company invests so much money, training and time in an employee, they will not want them to leave and take their skills elsewhere. Engaged employees are  [87 percent more likely ](https://gethppy.com/employee-engagement/boost-employee-retention-engagement) to be retained by a company.  [Employee engagement ](https://www.drpgroup.com/en/blog/what-is-employee-engagement?hsLang=en) is a huge reason as to why employees leave an organisation.  **Profit** The bottom line is very important to companies. Disengaged employees cost money – studies have shown that companies with disengaged employees have an income that is  [33 percent lower ](https://www.talentforgrowth.com/engagement/disengaged-employees/) than companies with high engagement. This is due to a combination of the above features.  To conclude, it is clear that there are many costs of disengagement and they are contributing to an overall profit loss for companies. It is so important to engage your employees. Read our  [blog](https://www.drpgroup.com/en/blog/6-key-benefits-of-employee-engagement?hsLang=en)  for the benefits of employee engagement.  ### Your next read [ View all ![](https://23264179.fs1.hubspotusercontent-na1.net/hubfs/23264179/link_arrow.png) ](https://www.drpgroup.com/en/news-blog?hsLang=en) [![](https://www.drpgroup.com/hubfs/pexels-bhabin-tamang-169332034-14676984.jpg) ### Seven ways to make your event work for an international audience ](https://www.drpgroup.com/en/news-blog/seven-ways-to-make-your-event-work-for-an-international-audience?hsLang=en) [![](https://www.drpgroup.com/hubfs/Blogs%20and%20News%20(2025)/Blog%20Images/Virtual%20Events%20%26%20Broadcasts%20-%20DRPG%20May%202026.jpg) ### Why broadcasting is back on the agenda for events in 2026 ](https://www.drpgroup.com/en/news-blog/why-broadcasting-is-back-on-the-agenda-for-events-in-2026?hsLang=en) [![](https://www.drpgroup.com/hubfs/High%20Res%20-%20shutterstock_2691825805.jpg) ### Video Killed The Radio Star: MTV’s Lasting Influence on Visual Culture ](https://www.drpgroup.com/en/news-blog/video-killed-the-radio-star-mtvs-lasting-influence-on-visual-culture?hsLang=en) ##### [Part of DRPGroup](https://www.drpgroup.com/?hsLang=en) ##### DRPG BRANDS [DRPG Creative Design Agency ](https://www.drpgroup.com/drpgdesign?hsLang=en) [DRPG Creative Digital Agency ](https://www.drpgroup.com/drpgdigital?hsLang=en) [DRPG Creative Film Agency](https://www.drpgroup.com/drpgfilm?hsLang=en) [DRPG Creative Experience Agency](https://www.drpgroup.com/drpgexperiential?hsLang=en) [TSEC](https://wearetsec.com/) [Penguins](https://www.penguins.co.uk/?hsLang=en) [OWB Creative](https://www.owb.uk.com/) [A-Vision](https://www.a-visionuk.com/) [Firehouse](https://www.firehouse.co.uk/) [Grosvenor Film](https://www.drpgroup.com/?hsLang=en) [Liquona](https://liquona.com/) [RPNext](https://www.rpnext.de/) ##### POPULAR LINKS [Careers](https://drpg.teamtailor.com/) [Terms and Conditions](https://www.drpgroup.com/hubfs/Policies%20(2025)/Terms%20and%20Conditions%20(2026)/DRPG%20Client%20Terms%20and%20Conditions%20080626.1%20Final%20-%20June%202026.pdf?hsLang=en) [Cookies](https://www.drpgroup.com/en/cookies?hsLang=en) [Privacy Policy ](https://www.drpgroup.com/en/privacy?hsLang=en) [Policies](https://www.drpgroup.com/en/drpg-policies?hsLang=en) [Sustainability Policies](https://www.drpgroup.com/en/drpg-sustainability-policies?hsLang=en) [LOOK AT OUR CAREER VACANCIES](https://drpg.teamtailor.com/) ![drpg logo](https://www.drpgroup.com/hubfs/raw_assets/public/Global%20Subsites/Images/drpg-logo-white.png) ![Certified B logo](https://www.drpgroup.com/hubfs/raw_assets/public/Global%20Subsites/Images/B-Corp-Logo-white-v2.png) © 2026 DRPG. 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