Digital / 7 minute read

How to ensure your gamification is successful

Written by Mark Cunningham

23 September 2020

So, you’ve decided to include gamification in your communications. The next step? Ensuring it is perfectly suited to fulfil your intentions and is working at full capacity. No matter what you’re using it for, there are three key elements that make up successful gamification: reward, competition and mastery. Below, we will discuss each element and how it contributes towards creating a positive gamification experience.   


As humans, we like being rewarded. But so often, companies fail to incentivise employees and customers to take that desired action. There are three main methods of rewarding users: recognition, privileges and monetary. 

  • Recognition: Recognising a user for completing a task or accomplishing a goal encourages engagement and repetition; this can be actioned by congratulating them or allowing them to level up 
  • Privileges: privilege would be giving your user something that is unique to them and other people of that level, such as VIP admittance or access to gated content (i.e. a new skin to use in a role-playing game) 
  • Monetary: Obviously, some users are more interested in tangible rewards; vouchers, discounts and prizes all work well in this instance 

It is important to give users a reason to use your gamification features. If they have a chance to win a prize for taking part in your survey, or buying coffee, or completing a level on an education app, it encourages them to reach the next level and keep engaging with your product/ service. 

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Healthy competition can bring out the best in both employees and consumers; it increases innovation, productivity and engagement. Competition within gamification should motivate users to complete desired actions. A good gamification software creates this kind of environment by assigning targets or goals for fulfilling activities, then awarding points and monitoring progress. However, you are not only competing with others, you also are competing with yourself. Humans always look to improve themselvesProviding a monitoring system within the gamification software can therefore foster a progressive outlook with a continuous path towards improvement.   


Gamification that includes improving a skill or learning new information will encourage the user to return in order to increase that skill and expand their knowledge. Pairing a goal with rules that determine how one may or may not pursue the goal is what creates interesting challenges. Player engagement is key. The goals must increase in difficulty with a mix of achievable short-term goals and longer-term goals. This enables both success and the possibility of failure. It is important that we learn from our failures, dust ourselves off and start again. Similarly, this will encourage users to return and to continue interacting with the company, both externally and internally.  

With more and more companies choosing to implement gamification internally and externally, it’s important that it has a positive impact on users. By considering the three key elements of successful gamification, you should reap the rewards created by this new marketing tool, such as an increase in productivity, motivation, creativity and engagement to name but a few! 

RS2337_3Y1A540372If you’d like more information on gamification and how you can implement it into your communications, come along to our session Gamification: Level up your communications on Thursday 1st October at our annual DRPGBIGtalk thought leadership event. Book your free ticket HERE.