1. Introduction

upNext, The event companion app by DRPG Creative Communications Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our app upNext ("the App") for it's use exclusively with events and incentive programmes produced by DRPG and it's subsidiary brand. By using the App, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following categories of personal information when you register for an event using the App: 

• Personal Identifiers: Name, email address, phone number, and unique user ID. 

• Account Information: Username, password, and other credentials used to register for an event. 

• Event Details: Information about the event(s) you register for, including your preferences and participation status. 

• Device Information: IP address, device type, operating system, and usage data for technical and security purposes.

3. How We Use Your Information

We use the personal information collected from you for the following purposes: 

• Event Registration: To facilitate your registration for events and provide related services. 

• Communication: To send you event-related notifications, reminders, and important updates and peer-to-peer private messaging. 

• Personalisation: To customise your user experience and provide tailored content related to the event. 

• Security and Fraud Prevention: To verify user identities, prevent unauthorised access, and protect against security threats. 

• Legal Compliance: To comply with applicable laws, legal requests, and enforce our rights under this Privacy Policy.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with the following categories of recipients in order to facilitate the services provided: 

• Event Organisers: We share your registration details (name, email, participation status) with the event organiser(s) to facilitate event-related activities. 

• Service Providers: We may engage third-party service providers to support our operations, such as payment processing, data hosting, and email notifications. 

• Legal and Regulatory Authorities: We may disclose your information if required to comply with legal obligations, court orders, or regulatory requirements.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer required, we securely delete or anonymise it.

6. Your Rights

Depending on your location, you may have the following rights under applicable privacy laws: 

• Access: Request a copy of the personal data we hold about you. 

• Correction: Request correction of inaccurate or incomplete information. 

• Deletion: Request deletion of your personal information, subject to legal obligations. 

• Objection: Object to certain processing activities, such as direct marketing. 

• Data Portability: Request that we transfer your information to another service provider. 

To exercise any of these rights, please contact us using the information in Section 10.

7. Security of Your Information

We take appropriate technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include encryption, access controls, and regular security reviews.

8. Cookies and Tracking Technologies

Our App may use cookies or similar tracking technologies to enhance user experience, analyse usage, and support security. You can control your cookie preferences through your device settings or your browser's privacy settings.

9. International Data Transfers

If you are located outside of European Union, please note that your personal information may be transferred to, stored, and processed in a country that may not provide the same level of data protection as your home country. We will ensure appropriate safeguards are in place to protect your information.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at: 

DRPG 
Studios 212, Droitwich Road, Hartlebury, Worcestershire, DY10 4EU 

Email: dpo@drpgroup.com 
Phone: +44 (0) 1299 250532

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. We will notify users of material changes through in-app notifications or other appropriate means. The "Effective Date" at the top of this Privacy Policy indicates when the policy was last updated.

12. Children's Privacy

Our App is not intended for use by children under the age of 16 (as applicable under local laws), and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete the data.

13. Acceptance of This Policy

By using the App, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use the App.